RADAR - Issue 14, September 2021
RADAR - Issue 14, September 2021
The Time and Labour Hub is here to support you and your section 34 manager or timekeepers with phoenix self-service!
- Assistance with creating the employee-manager link in Phoenix (except for employees with assigned timekeepers).
- Assistance with schedules in Phoenix.
- Compressed schedules;
- Shift schedules;
- Part-time schedules.
- Assistance with time entries not routing to the s34 manager for approval.
- Assistance with Phoenix exceptions that you don’t understand.
Reach out to the Time and Labour Hub by emailing MyPay with “Time and Labour” in the subject line for support with these issues or at any time Phoenix Self-Service is not behaving as expected.
Manager’s Corner
Requests from the Pay Centre or MyPay are time sensitive!
The MyPay team and compensation advisors (CAs) at the Pay Centre work very closely together to make sure that pay transactions are processed correctly and that the number of outstanding backlogged cases continues to decrease.
In order to resolve cases, they sometimes require confirmation or action on the part of the s34 manager or timekeeper. These actions must be timed correctly during the pay cycle or may have to be delayed to the next pay cycle, so it is critical that, as a section 34 manager or timekeeper, you respond to requests from CAs at the Pay Centre or MyPay right away.
For example, a CA may require information from a manager before processing a termination case. If that information is not received in a timely manner, the employee will encounter delays in receiving their final paycheque and their Record of Employment (ROE).
Timely and accurate pay requires us to work together!
In case you missed it:
September is a 3-pay month:
You may have seen changes to your deductions for the first pay of September.
Phoenix damages update:
Update on payments for current current and former employees covered by the 2019 or 2020 damages agreements.
Issues with changing Direct Deposit information:
Find out what you need to know if you need to change your bank account information.
PHOENIX 101
Phoenix “Time Administration”
When you enter overtime, allowances or leave without pay of five days or less in Phoenix Self-Service, an overnight batch process is required for the time to route for approval to the section 34 manager or timekeeper. This process is referred to as “Time Administration”.
However, “Time Administration” does not run every night. A rule of thumb is that the process does not run on Monday, Tuesday and Wednesday nights of non-pay week (and sometimes others), and nearly always runs Thursday night of pay week.*
That is why you are advised to make entries by Thursday of pay week so that they will appear for manager approval the next day. Managers are advised to look for time for approval on the Friday morning of pay week.
Don’t forget:
- Be sure the correct section 34 manager is assigned on the current employee record.
- Be sure to use the submit button – saved transactions will not route for approval.
If the time has not appeared for approval as expected, contact the Time and Labour Hub by emailing MyPay with “Time and Labour” in the subject line to help determine the reason.
* except when special Phoenix cut-off dates are published in In the Loop.
Making Phoenix work for you
Under the Payable Time Detail, you can look up the status of any time that you have submitted in the past. If the time is missing, or the status reads something other than “approved”, “taken by payroll” or “distributed”, speak with your manager or contact the Time and Labour Hub for assistance.
For more information on verifying payable time, consult the Employee Reference Guide under “Use Phoenix Self-Service - View the status of a payable transaction”, or the video “How to check on submitted time”.